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Should users be moderators?

Social media companies are outsourcing content moderation to their users. But is this a good idea? Sameer Borwankar is an assistant professor of Information Systems at McGill University. He and his co-authors published two papers studying the impact of crowd-based content moderation on Twitter. They found that community moderation can tone down discourse on social media, but it fails to address other important issues.

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Supply chain food waste is a ‘people’ problem

For all of their efficiency and innovation, modern fruit and vegetable supply chains are responsible for around 42 per cent of food waste globally. And this is a problem. Global shipping is already a carbon-intensive activity, which is only compounded by the greenhouse gases generated by rotting produce. Professors Javad Nasiry and Rob Glew explored blockchain technology as a potential solution to the food waste problem. While it showed promise, conflicting interests are preventing it from making an impact.

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How unions impact financial reporting

How do companies react when their employees unionise? We usually hear about high-profile cases in the news, such as when a company shuts down a warehouse in response to labour organising efforts. But Vivek Astvansh, associate professor of Quantitative Marketing and Analytics at McGill University, discovered a subtler impact in a recent study. In response to a newly formed union, companies attempt to downplay their financial health. Find out why.

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Using AI to put the best plate forward

When you last ate at a restaurant, did you Google it and review some photos before going? User-submitted photos are critical to restaurants’ success on online review platforms. But when hundreds of people submit their savoury snaps, they won’t all look equally appetising. So how can restaurants use these photos to put their best plate forward? According to recent research by Hyunji So, assistant professor of Information Systems, AI can help.

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Design thinking is disciplined creativity

Design thinking forces organizations to adopt a human-centred approach to solving problems. But what does that mean? And how can it create opportunities for innovation? Jared Lee is a Faculty Lecturer of Strategy and Organization at McGill University. He explains the power of design thinking and how it can create solutions rooted in empathy and understanding.

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Should users be moderators?

Social media companies are outsourcing content moderation to their users. But is this a good idea? Sameer Borwankar is an assistant professor of Information Systems at McGill University. He and his co-authors published two papers studying the impact of crowd-based content moderation on Twitter. They found that community moderation can tone down discourse on social media, but it fails to address other important issues.

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Can bundling incentivise better food habits?

Many consumers would like to eat healthier food but don’t because it’s expensive. How can we lower costs for consumers while maintaining profits for food sellers? Saibal Ray, professor of Operations Management at McGill University, and his co-authors tested a possible answer: bundling. They found that pairing healthy food with a high-margin product can help offset the losses of discounted fruits and vegetables. Here’s how.

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Want to fix climate change? Break down the silos

There’s a growing recognition among academics that big problems require interdisciplinary solutions. That’s why Juan Serpa, Professor of Operations Management and Data Analytics at McGill University, recently launched SUSANHub.com – an online platform meant to unite climate researchers around the world. We caught up with him to learn about how it works and why interdisciplinary collaboration is so important.

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Event recap: Reimagining Shakespeare, remaking modern world systems

On January 21, 2025, experts from diverse disciplines and sectors gathered at the Desautels Faculty of Management for “Reimagining Shakespeare, Remaking Modern World Systems,” an event that explored how Shakespeare might advise contemporary leaders if he were alive today. Distinguished guests included Antoni Cimolino of the Stratford Festival, Ann-Marie MacDonald, Senator Julie Miville-Dechêne, and more. Together they explored the convergence of meaning and money-making and how we can make the world better for everyone.

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Benevolent to whom? Covert sexism and women-led startups

Benevolent sexism, hidden behind a veil of compliments, hurts women-led startups, according to recent research by Julie Nguyen, PhD candidate at the Desautels Faculty of Management. She explains how benevolent sexism works, why it should be avoided, and how venture capitalists can support startups more equitably.

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