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Where Artificial Intelligence Meets Management Insights and Solutions

How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry. Researchers at the McGill Desautels Faculty of Management provide insights on how AI can be used to increase organizations’ knowledge and operations through data analysis, and even contribute to strategic organizational change.

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Why Digital Currencies Could Change the Future of Central Banking

Central Bank Digital Currencies represent a possible next step in the technological evolution of banking and the financial intermediation sector, with advances in privacy, fraud protection, and efficiency—but their roles and risks on the high-tech path forward are only now becoming clear. Some of the world’s largest economies are considering issuing a Central Bank Digital Currency (CBDC), a digital form of a country’s currency that could be used to make online and mobile payments, and many smaller countries have already adopted one. Experts recently debated the future of CBDCs at the Desmarais Global Finance Lecture at the Desautels Faculty of Management.

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Where Artificial Intelligence Meets Management Insights and Solutions

How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry. Researchers at the McGill Desautels Faculty of Management provide insights on how AI can be used to increase organizations’ knowledge and operations through data analysis, and even contribute to strategic organizational change.

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How Collaborative, Open-Minded Management Could Heal Healthcare

Walk into any hospital and you’ll witness a complex, multi-level system of personnel in action, interacting with each other, with patients, and with high-tech equipment around the clock. Given this complexity, healthcare systems naturally face management challenges—the COVID-19 pandemic amplified those challenges and introduced new ones, including rampant staff shortages due to illness and burnout. How can management insights gleaned from the pandemic help healthcare move forward into sustainable systems that prioritize the well-being of both practitioners and patients?

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Managing Ourselves Out of Climate Change

Sustainable solutions to climate change are nowhere near simple, traversing science, business, culture, and beyond. From organizational strategy to supply chain operations, management stands out as a critical link between people searching for answers in every industry and academic sector. Interdisciplinary by nature, management research is uncovering new ways to solve a complex global problem. Read about and listen to three recent Delve podcast episodes focused on management solutions to climate change.

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Can Loyalty in Investor Relationships Calm the Competitive Disruption of ETFs?

On the surface, the Exchange Traded Fund or ETF is a simple idea: a financial product that gives investors the opportunity to invest in a set of stocks tracked by a market index, without having to buy shares in each one. Yet this relatively straightforward concept has become a major disruptor in the sphere of money management. In the past few years, mutual fund managers started to also manage ETFs for their clients—a way to potentially alleviate competition, maintain client loyalty, and keep institutional money within a growing family of funds.

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Could New Algorithms Ensure Everyone Pays Fair Prices Online?

Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers. Desautels Professor Sentao Miao developed an approach to dynamic pricing that builds in fairness constraints to protect consumers, proposing algorithms that keep prices fair across groups and over time.

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Are Consumers Spoiled For Choice or Too Overwhelmed to Choose?

Today’s consumers demand and expect a wealth of choices in everything from sneakers to potato chips, but while large product lines provide abundance and variety, they don’t always result in sales—and can even take away from a company’s bottom line. In new marketing research, Desautels Professor Demetrios Vakratsas explores breadth and depth in product lines to determine their role in how consumers make choices today. Will a change in colour or shape make a shopper reach for one product over another or send them to another brand altogether?

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What Robotic Surgery Reveals About Organizational Change

At first the operating room appears to be missing its surgeon—in the surgeon’s place, a robot, surgical tools at the ready, towers over the patient. Surgical robotic technology is specialized in design and purpose, yet in practice it illuminates more universal insights into how the introduction of new technologies spurs changes to people’s embodied actions, causing both intended and unexpected impacts. “The introduction of new technology in organizations is an occasion to rethink how we organize, how we work, and how we coordinate,” says Desautels Faculty of Management Professor Samer Faraj.

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Can Wikipedia Fix Its Information Inequality Problem?

Wikipedia has revolutionized the way that knowledge is produced and dramatically increased access to information. A closer look at the 300,000 active editors who contribute to Wikipedia’s millions of articles shows that they play a powerful role in shaping the world-wide information ecosystem, generating positive feedback loops that leave other topics in the dust, under-researched and unread. Their impact on the most visited educational resource on the planet affects us all.

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