Can Loyalty in Investor Relationships Calm the Competitive Disruption of ETFs?

On the surface, the Exchange Traded Fund or ETF is a simple idea: a financial product that gives investors the opportunity to invest in a set of stocks tracked by a market index, without having to buy shares in each one. Yet this relatively straightforward concept has become a major disruptor in the sphere of money management. In the past few years, mutual fund managers started to also manage ETFs for their clients—a way to potentially alleviate competition, maintain client loyalty, and keep institutional money within a growing family of funds.

Could New Algorithms Ensure Everyone Pays Fair Prices Online?

Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers. Desautels Professor Sentao Miao developed an approach to dynamic pricing that builds in fairness constraints to protect consumers, proposing algorithms that keep prices fair across groups and over time.

Are Consumers Spoiled For Choice or Too Overwhelmed to Choose?

Today’s consumers demand and expect a wealth of choices in everything from sneakers to potato chips, but while large product lines provide abundance and variety, they don’t always result in sales—and can even take away from a company’s bottom line. In new marketing research, Desautels Professor Demetrios Vakratsas explores breadth and depth in product lines to determine their role in how consumers make choices today. Will a change in colour or shape make a shopper reach for one product over another or send them to another brand altogether?

What Robotic Surgery Reveals About Organizational Change

At first the operating room appears to be missing its surgeon—in the surgeon’s place, a robot, surgical tools at the ready, towers over the patient. Surgical robotic technology is specialized in design and purpose, yet in practice it illuminates more universal insights into how the introduction of new technologies spurs changes to people’s embodied actions, causing both intended and unexpected impacts. “The introduction of new technology in organizations is an occasion to rethink how we organize, how we work, and how we coordinate,” says Desautels Faculty of Management Professor Samer Faraj.

Can Wikipedia Fix Its Information Inequality Problem?

Wikipedia has revolutionized the way that knowledge is produced and dramatically increased access to information. A closer look at the 300,000 active editors who contribute to Wikipedia’s millions of articles shows that they play a powerful role in shaping the world-wide information ecosystem, generating positive feedback loops that leave other topics in the dust, under-researched and unread. Their impact on the most visited educational resource on the planet affects us all.

A Digital Currency for the Public by the Public

Could a Central Bank Digital Currency ensure privacy and transparency for every transaction? A new model of digital currency proposes a secure yet anonymous “asymmetric privacy” alternative to cash, traditional bank transactions, and cryptocurrency. While cash is guaranteed by the state and makes transactions private for both sender and receiver, e-commerce offers greater convenience and access to worldwide platforms, but at the cost of privacy. A new form of digital currency offers an emerging solution that melds cash with global accessibility and security.

Occupational Evolution or Extinction?

Despite being essential in organizations across sectors, data scientists wrestle with the implications of writing the code that will replace their own jobs. New research analyzes six years of what data scientists have been saying about their occupational identity and its interlinked evolution to new digital technologies.

Delve Deeper Into Post-Pandemic Management Decision Making

Throughout the COVID-19 pandemic, Delve has examined how organizations grapple with a rapidly shifting world. Continuing to leverage insight from management research, Delve launches into uncharted post-pandemic directions with a new website, podcast episodes, and new articles.

How AI Can Tame Pandemic Panic Buying

Parallels between the inner workings of an organization and the systems comprising the human body are numerous. To understand these similarities is to begin implementing effective organizational change.