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How Predictive Data Analysis Illuminates the Future of Retail, with Maxime Cohen

Artificial Intelligence innovation thrives in an environment where business arenas, fundamental research, and thought leadership overlap. As seen in recent cross-sector AI initiatives, determining the capacities of AI and related data analytics applications is essential to understanding how they will play out in the wider world, whether analyzing healthcare data or implementing predictive analytics in retail. On the Delve podcast, Desautels Professor Maxime Cohen demystifies how retailers can use data analytics to predict demand, make operational decisions, and boost revenue.

How Information Technology Can Drive Efficiency and Spark Creativity, with Alain Pinsonneault

What do Cirque du Soleil, American Airlines, and Canadian Tire have in common? They’ve all shifted their perspective on the value of Information Technology. On the Delve podcast, Desautels Faculty of Management Professor Alain Pinsonneault discusses how the overall mindset towards information technology’s value is changing, especially in times of broader turbulence like the COVID pandemic. His research shows that IT now affects all aspects of organizations and all types of organizations, including the most human-centred and creativity-minded ones. Used strategically, IT increases efficiency and creates slack resources that can be allocated for creativity and innovation.

New Normal: How Fast Fashion Can Slow Down and Go Green, with Javad Nasiry

Fast fashion is a rapidly expanding subsection of an already environmentally problematic industry. What does a truly sustainable fashion industry model look like—and will customers buy it? In episode 9 of the second season of The "New Normal" podcast series, Professor Javad Nasiry from The Desautels Faculty of Management joins journalist Dave Kaufman to discuss the environmental impact of the fast fashion industry and what can be done to lessen its carbon footprint. Nasiry examines certain initiatives already underway and whether they have made a measurable difference, delving into the question of what an alternative to today’s fast fashion would look like and if it could make the industry more sustainable.

New Normal: How Healthcare Systems Impact Practitioner Distress, with Dr. Martin A. Koyle

What can be done when healthcare leaders say that they simply can't work anymore? In episode 8 of the second season of The "New Normal" podcast series, Dr. Martin A. Koyle, Former Chief of the Division of Urology at The Hospital for Sick Children and Professor Emeritus in the Department of Surgery and IHPME at the University of Toronto, joins journalist Dave Kaufman to examine how the Canadian healthcare system today is limiting the success of medical practitioners. How does this complex system contribute to the extreme mental duress that medical practitioners face—duress that the COVID-19 pandemic has made more acute? Dr. Koyle also discusses what is being done to break the stigma around burnout, encourage healthcare leadership by physicians, and give those in the medical system the best opportunity to do no harm.

Why Organizations Need Authentic People and Inclusive Policies, with Patricia Hewlin

The complex issue of authenticity at work isn’t only about people within an organization—it’s connected to the organization’s own integrity, including policies on equity, diversity, and inclusion. The value of authenticity for employees, customers and clients, and management is linked to a diversity of people and innovative ideas suited to today’s world. Desautels Professor Patricia Hewlin discusses degrees of authenticity at work, how supplier diversity makes an impact on organizations’ goals for equity, diversity and inclusion, and what businesses and other organizations can learn from non-Western nations’ relational approach to authenticity.

New Normal: How Flexible Healthcare Leadership Eases Crisis with Dr. Lynn Mikula

How have some healthcare organizations maintained their stability and the trust of staff and patients during the COVID-19 pandemic, while others still struggle to adapt? In episode 7 of The "New Normal" podcast series, Dr. Lynn Mikula, the Executive Vice President, Chief of Staff, Chief Medical Executive, and Chief Medical Information Officer of the Peterborough Regional Health Centre and a graduate of Desautels' International Masters for Health Leadership joins journalist Dave Kaufman to examine how management in her health care organization responded to COVID-19, look back at the lessons learned and carried forward from the first wave of the pandemic, and discuss the importance of embracing flexible social structures and psychological safety in the face of wide-scale change.

Using International Supply Chains For Peace in Times of War with Juan Camilo Serpa

Risk is a fact of life in business—it’s also an ever-present reality in times of war. Though international supply chain issues and inventory stockouts have dominated headlines during the COVID-19 pandemic, the wars and armed conflicts that embroil 60% of the developing world, and now Ukraine and Russia, are a constant threat to commodity production, the flow of international supply chains, and the economic lifeblood of these nations. New research by Desautels Professor Juan Camilo Serpa looks at how businesses can shield their supply chains in the face of war-related risk and how good international supply chain management keeps the door to peace open.

Constructing Narratives and the International Monetary Fund with Lindsay Holmgren

Narrative theory is about looking at worlds, from their construction and governance to the real people living within them. This perspective is useful for understanding the complexities of not only literature, but the mechanisms of medicine, law, management, and economics. In the process, questions arise around established paradigms—the answers have the potential to bring about concrete disciplinary, practical, and policy-oriented outcomes. Desautels Faculty of Management Professor Lindsay Holmgren discusses her research on narrative theory and the International Monetary Fund, illustrating the IMF’s role in establishing and covertly disseminating the ideological foundations of a finance-centric, global economic paradigm.

New Normal: How AI Is Reshaping Post-Pandemic Retail with Warut Khern-am-nuai

In episode 6 of the second season of The "New Normal" podcast series, Professor Warut Khern-am-nuai from the Desautels Faculty of Management at McGill University joins journalist Dave Kaufman to discuss the data behind COVID-19 pandemic buying and how retailers can use an Artificial Intelligence framework to react in real time to unexpected fluctuations in consumer purchasing. Khern-am-nuai expands on his earlier research on pandemic panic buying to examine the retail industry throughout the COVID-19 pandemic and look to the future of AI in retail, including how one small policy change by retailers could have avoided empty shelves in the first place.