What Can Boomers Learn About Leadership from Millennials and Gen Z? with Karl Moore and Dax Dasilva

What can older generations learn from Millennials and Gen Z about leadership, strategy, and dealing with crisis? And how can these younger generations unlock their professional potential by engaging in meaningful work and taking larger roles in organizational strategy and change? On the Delve podcast, Desautels Professor Karl Moore and Lightspeed and Age of Union Founder Dax Dasilva discuss communication beyond traditional hierarchies, the value of reverse mentorship and receiving feedback, and what real equality, diversity, and inclusion can look like in an organization.

Are Digital Tech Workers Coding Themselves Out of Existence? with Emmanuelle Vaast and Alain Pinsonneault

What if just doing your job causes you to lose your job? New technologies have constantly replaced old technologies for hundreds of years, but new digital technologies, namely artificial intelligence and other data-driven technologies, are doing more than replacing old tech—they’re replacing the people who create those technologies in the first place. On the Delve podcast, Alain Pinsonneault, Desautels Professor of Information Systems and IMASCO Chair in Information Technology, and fellow Desautels Professor of Information Systems Emmanuelle Vaast examine how digital technology enables and threatens occupational identity—and how data scientists and others who work with digital tech cope with the associated tensions.

Why Accounting Holds the Key to Successful Sustainability Initiatives, with Brian Wenzel

What does accounting have to do with sustainability? Essentially, everything. In general, accounting isn't the first thing that comes to mind when most people think about sustainability, whether that means climate targets or diversity on boards. But just as research and regulations around sustainability have expanded in recent years, so has sustainability accounting, focusing on activities of an organization that have a direct impact on its environmental, social, and governance aspects. On the Delve podcast, Desautels accounting professor Brian Wenzel discusses how sustainability approaches and new global standards should be integrated into accounting practices to take into account all aspects of an organization’s performance, from the big picture to the bottom line.

Is Business Truly Compatible with Ethics? with Jo-Ellen Pozner and Saku Mantere

Craft business, such as microbreweries and ethical chocolate companies, has seen a rise in the past several years, with many claiming to put values over excessive profit. Meanwhile, larger, more economically driven businesses have imploded in the wake of questionable decision making. Are craft businesses somehow more ethical or moral than others? Or is business ethics an oxymoron? The answer depends on values. On the Delve podcast, Jo-Ellen Pozner, a professor of management at the Leavey School of Business at Santa Clara University, joins Desautels Professor and Delve Editor-in-Chief Saku Mantere in an inspired conversation that asks how ethics affects the ways that businesses fundamentally function, from everyday operations to how leadership and boards make strategic decisions.

Why Employers Think Overqualified Job Applicants Lack Commitment, with Roman Galperin

Why is being overqualified for a sought-after job at a desirable workplace seen as a drawback? Despite having prestigious educations and impressive work credentials, these candidates get turned down by hiring managers, often before they even get an interview. Desautels Professor Roman Galperin ran experimental studies to figure out what hiring managers really thought about these exceptionally qualified job candidates. On the Delve podcast, Galperin discusses why overqualification gets linked to lack of commitment, what people can do about it when navigating the labour market, and why prospective employers should think again about these overqualified, highly knowledgeable job seekers—especially in a time when AI technologies are increasingly applied in the workplace.

Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han

Everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—and other advanced artificial intelligence tools like Google AI’s chatbot and ChatGPT—have a sentient quality that places them somewhere between machine and human. Conventional customer service wisdom shows that when human employees express positive emotion, customers give higher evaluations of the service. But when emotionally expressive chatbots enter the equation, people’s reactions change depending on their expectations. Research by Desautels Faculty of Management professor Elizabeth Han investigates the unexpected & even negative effects of AI chatbots that express positive emotion in customer service interactions.

Why Organizations Are Restructuring and Rethinking Control, with Bengt Holmström and Saku Mantere

What does the business firm of the future look like? In a special episode of the Delve podcast investigating digital platform economies, blurred firm-market boundaries, and shifting bureaucracies, Nobel Prize in Economics winner and Paul A. Samuelson Professor of Economics Emeritus at MIT Bengt Holmström speaks with Desautels professor and Delve Editor-in-Chief Saku Mantere. Their conversation investigates how companies are changing today: What social structures, financial factors, and digital technologies are at play in how contemporary businesses are changing the traditional nature of the firm? And are hierarchical bureaucracies and conventional leadership soon to become a thing of the past?

How Digital Technologies Could Turn Crisis into an Opportunity for Societal Change, with Michael Barrett

How useful, overhyped, or even detrimental are digital technologies in a crisis? Zoom came in to save the day when work went remote during the COVID-19 pandemic, online shopping and food delivery grew rapidly, even doctors’ appointments went online. What can be learned from experiences of crisis-driven technology use, both on an individual and organizational scale? For many, these digital technologies and even more specialized innovations provided a kind of utopian hope for large-scale societal change. In reality, the acceleration of digital innovation across sectors and the world has disrupted business as usual and exposed systemic challenges and inequalities. This is what Cambridge professor Michael Barrett points out on the Delve podcast as he discusses his latest research examining the possibilities and limits of digital innovation.

How Organizations Can Increase Gender Diversity by Rethinking Job Recruitment, with Brian Rubineau

Word-of-mouth is one of the most common ways that people learn about and are encouraged to apply for jobs. And who you know typically reflects your gender, race, and other influential differences that in policy terms are markers of diversity. Examining the role gender plays in job recruitment and hiring can lead to a more diverse workforce that benefits both organizations and society. On the Delve podcast, Desautels Professor Brian Rubineau discusses new research that shows how gender is a factor not only in word-of-mouth recruiting but in who applies for the job in the first place and who reapplies after they’ve been rejected.