Bridging the linguistic divide for more inclusive workplaces
Language is often a basis for exclusion, discrimination, and conflict. And yet, managers often treat it only as a skill to be learned rather than an important marker of diversity. In their study of a bank in Kazakhstan, Professors Anna Kim and EunJoo Koo show the social and cultural impacts of language at work, why we should pay attention to them, and how employees can bridge the linguistic divide for better inclusion at work.
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